Furnishings & Playgrounds Shipping Policy

Shipping Options

At Lattas School Furnishings & Playgrounds, we strive to provide a low cost of shipping to our customers. Shipping charges are based on the size and weight of the items, shipping distance, delivery destination access, and the chosen shipping method. Please note that no orders can be shipped to PO boxes.

LTL Freight: Most products are large and ship via “LTL” (less-than-truckload) freight with curbside delivery. This is the most cost-efficient method for moving large items through the contiguous United States.
Transit Times: Orders are typically in transit for 3-10 business days. Shipments are received Monday through Friday, excluding bank holidays. Delivery times cannot be guaranteed.
FTL Freight: Very large items, such as water slides or large playground equipment, may ship via "FTL" (full truckload) freight. The company reserves the right to ship large orders via FTL regardless of how the order is presented at checkout.
Multiple Shipments: Items may ship from different locations. Orders with multiple items from the same manufacturer will ship according to the longest lead time.
Parcel: Smaller packages may ship via FedEx, USPS, or UPS Ground.
Processing: In-stock orders received by 1:00 PM CST are typically processed within 1-2 business days.
"Free Shipping": Items marked with “Free Shipping” do not necessarily mean the item was shipped at no cost to the company. Refer to the refund policy regarding shipping refund amounts.

Curbside Delivery Freight Shipping

Explanation Large items like commercial playground equipment and wooden swing sets ship via freight with curbside delivery.

The Vehicle: Delivery is typically made by a large tractor/trailer.
Appointments: The freight company will schedule delivery via the phone number provided (304-523-8400). Delivery cannot be made without an appointment and someone present to inspect and unload the shipment.
Liftgate Services: Liftgate services are not included unless expressly mentioned at checkout. While transportation companies may attempt to upsell this service for $150-$200, many large shipments do not fit well on a liftgate.
Unloading: Drivers are only responsible for pulling to the curb and providing trailer access. You are responsible for unloading the items; it is recommended to have help, as larger orders may consist of 20+ boxes.
Tools Needed: It is recommended to have a boxcutter, camera, pen, and potentially a crowbar or power drill for crated orders.

Receiving a Shipment

Follow these critical steps when receiving a freight shipment:

Take Photos: Take 3-5 pictures of the shipment before unloading, regardless of its apparent condition.
Inspect: Check for scratches or damage before breaking down the shipment.
Damaged Items: You may reject a shipment if it is rendered defective or damaged beyond recognition. For minor dents or scratches, replacement parts can be sent. If you have questions about rejecting a shipment, call 304-523-8400 during business hours.
Inventory: Check every item against the bill-of-lading (BOL). Call 304-523-8400 immediately if there is a discrepancy.
Documentation: Note any damage on the driver's paperwork. Take a photo of the signed paperwork and email it to info@lattas.com.

Reporting Damaged or Lost Items

It is the customer’s responsibility to ensure the piece count matches the delivery receipt. Signing a shipment as "clear" or failing to note a shortage or damage removes Lattas School Furnishings & Playgrounds and the carrier from replacement responsibility. In such cases, the customer will be liable for the cost of missing pieces. To report issues, send all pictures and paperwork to info@lattas.com. These documents are required to process claims.

Additional Costs and Fees

The following fees must be paid prior to delivery if services are requested after the initial order:

Liftgate Services: $150-$250 per delivery.
Inside Delivery: $150-$300 depending on weight.
Reconsignment (Address Change): Fees vary based on distance and can exceed $200.
Redelivery Fees: $80-$150 if a scheduled appointment is missed.

Customer Pickup

For in-stock items, customer pickup may be offered at specific warehouse locations. Call 304-523-8400 to confirm inventory and schedule a window, typically between 9 AM and 4 PM EST, Monday through Friday. Customers are responsible for providing their own strapping/banding and securing the product. Note that there is a 10% cancellation fee for pickup orders. The company accepts no responsibility for damage occurring during customer-managed transportation.

Exceptions and Revisions

Lattas School Furnishings & Playgrounds may make exceptions to this policy on a case-by-case basis at its sole discretion. This policy is subject to change without prior notice.

Contact Information: Phone: 304-523-8400 Email: info@lattas.com